This policy explains how cancelling works for ClickSpur service plans. We keep it simple: there are no lock-in contracts, you can cancel at any time, and if you have paid for time you no longer use, we refund the balance.
Monthly Plans
- Cancel anytime — there is no minimum term and no cancellation fee.
- Your plan stays active until the end of the current monthly billing period.
- Content designed and published up to your cancellation date is yours to keep. Publishing and tracking stop at the end of the paid period.
- Because monthly plans are billed one month at a time, no refund is due for the current month once it has started.
Annual Plans
Annual plans are billed once for 12 months at the discounted rate (15% off the monthly price). If you cancel part-way through, you only pay for the months you actually used — at the regular monthly rate — and we refund the remaining balance.
- Months used are charged at the standard monthly rate (not the discounted annual rate), because the discount applies to committing to a full 12 months.
- The refund is the difference between what you paid and the months used.
- Example: a Social Starter annual plan costs $2,029.80 (12 × $169.15). If you cancel after 4 months, you are charged 4 × $199 = $796, and $1,233.80 is refunded.
- Any month that has already started counts as a full month used, consistent with how monthly plans are billed.
Reels Add-On
Reels are prepaid at $5 each. Unused reels attached to an active plan can be refunded on cancellation; reels already produced and delivered are charged in full.
Work Already Completed
One-off work — such as campaign setup, catalogue preparation and custom design production — may be non-refundable once production has started. This does not affect your right to a pro-rata refund of the plan balance described above.
How To Cancel
- Email support@clickspur.com.au from the email address on your account, or send us a message through the contact form.
- Tell us your business name and the date you want the cancellation to take effect.
- We confirm in writing within 2 business days, including any refund amount owed to you.
Refunds
- Approved refunds are returned to the original payment method within 10 business days of confirmation.
- If a billing error was made in your favour or ours, we will correct it on the next invoice or refund it directly.
Pausing Instead Of Cancelling
If business is quiet, you can pause a plan instead of cancelling. Paused plans keep your account, business profile, products and settings intact, and billing stops until you resume. Contact us to arrange a pause.
Changes To This Policy
If we change this policy, the updated version will be published on this page with a revised date. For active plans, the policy in force when you subscribed continues to apply until your plan renews.
Contact
Questions about cancelling, pausing or refunds? Email support@clickspur.com.au and our team will help.